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Ryder System SSC Contract and Rate Supervisor in ALPHARETTA, Georgia

Position Description

The SSC Contract and Rate Supervisor is responsible for the day-to-day operations of the contractual and rate set up billing team which includes reviewing contractual language, updating rates, processing surcharge billing, managing exception processes and reviewing various reports for revenue and accounting discrepancies. The supervisor function includes work analysis and staffing, customer interaction, financial forecasting/cost control, quality assurance, continuous improvement/performance,and management of assigned staff. This position is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities.


  • Bachelor's degree in Business, Finance, Accounting or 8 years related business work experience

  • Eight (8) years or more experience in full use/application of relevant principles, theories, concepts and techniques

  • One (1) year or more supervisory experience

  • Ability to build strong customer relationships

  • Able to delegate and direct others. Fairness to direct reports

  • Possesses strong technical aptitude

  • Effective leadership skills. Motivates others. Provides direction to employees according to established policies

  • Excellent organizational skills. Priority setting. Operates within established guidance

  • Demonstrates problem solving skills

  • Excellent collaboration and team building skills

  • Strong verbal and written communication skills

  • Able to consider a broad range of internal and external factors when solving problems and making decisions

  • Exercises judgment within defined procedures and policies to determine appropriate action

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Capable of multi-tasking, highly organized, with excellent time management skills

  • Detail oriented with excellent follow-up practices

  • General knowledge of functional area(s) assigned (advanced level)

  • Billing experience; intermediate level (preferred)

  • Microsoft Office (advanced level)


  • Manage the day-to-day work processes and results to established service levels

  • Provides day-to-day work direction

  • Supervises exempt and non-exempt employees

  • Primary input to hiring, performance & rewards decisions for a group of employees, provides guidance, coaching and training. ensures work coverage for the group, including scheduling, attendance management and payroll

  • Manages the ASL

  • Acts as the primary escalation point, resolves and addresses issues within established guidelines

  • Implements and administers quality control/assurance processes and procedures and conducts audits

  • Participates in the development of goals to maintain optimum efficiency

  • Develops and maintains desk procedures, training manuals, internal control documentation

  • Acts as the SME for the group and or business process

  • May lead of participate in projects to include department, SSC, division and corporate initiatives

  • Recommend/make decisions regarding existing or new programs/initiatives that have a significant impact to business operations and outcomes

  • Often serves in a consultant or advisory capacity. Regularly interacts with field management and customers

  • Administers company policies that directly affect subordinate employees

  • Recommends improvement to department policies and practices

  • Ensures that work is performed consistently and timely within company policies and procedures

  • Performs other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2019-73506

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8889