Ryder System Manager, Service Support in MIAMI, Florida

Opportunity Details:

Position Description:

This functional position will research and resolve technical related problems stemming from manufacture quality, engineering shortcomings, manufacturing defects, assembly line workmanship, mis-application, as well as general reliability, durability or other operation issues. Using various proven problem solving processes and working with manufactures engineering groups and related resources, this position will assemble team (s) to bring about permanent corrective actions. Once established, coordinate the corrective actions necessary to mitigate problems identified.


  • Minimum of 10 years experience in heavy duty vehicle maintenance

  • Proven track record with at least 2 years maintenance management experience

  • Broad base of experience in all phases of vehicle maintenance

  • Travel is required, anticipate 40%


  • Bachelors degree or engineering degree preferred, but not required

  • Exposure to Lean Six Sigma or 8D Software problem solving preferred

  • Material Failure Analysis training preferred, but not required

  • Excellent people, communication (written and verbal), and strong leadership skills

  • Strong business, computer (MS Office Suite, Vehicle Diagnostic Softwares), and presentation skills

  • Knowledge of Ryders SMO and Shop Systems a plus

  • Ability to work through multiple issues with minimum assistance/guidance

  • Strategic long term vision capabilities

  • Excellent analytical and statistical skills

  • Experience or knowledge of manufacturing processes a plus

  • Currently accredited in a wide range of Ryder Certification/Qualification Skill area, or ASE certification in various Heavy Duty Vehicle Systems including, Diesel Engine, Drive Train, Brakes, Suspension & Steering, Electrical/Electronic Systems, HVAC, Transport Refrigeration, Alternate Fuels (Natural Gas), or Electronic Diesel Engine Diagnostics

  • Strong planning, prioritization, organization, and delegation skills

  • Become a subject matter expert in your area of assigned vehicle systems


  • Determine scope of problem as reported within Fleet Maintenance Services Group, Original Equipment Manufacturers, Component Manufacturers, Vehicle Equipment Suppliers, or other entities within those groups

  • Advise Statistical Analysis & Engineering Group in understanding trends. Enlist assistance from Statistical Analysis & Engineering Group to gather data on emerging problems

  • Direct Sales Teams and Field Management as needed for specific vehicle and customer issues

  • Interface with Purchasing, Warranty, Tire Group, Ryder Road Ready Plus, and Asset Management Group as technical liaison to assist as needed

  • Work closely with Diagnostic Group to identify and resolve issues as needed, including direct involvement with technicians when normal manufacture diagnostic routines do not determine root cause of concern

  • Identify and advise Training Group on training needs or material changes based on new product or other concerns, and advise when needed for deeper understanding on complex problem resolution

  • Advise Research and Development Group with evaluation programs on products/changes in vehicle configurations based on learned information and data

  • Perform advisory capacity duties for Maintenance Management Center

  • Advise and provide information to New Vehicle Quality Group and Vehicle Procurement to correct build quality issues based on problems with in-service vehicles

  • Direct interface with Original Equipment Manufacture Dealers, Component Manufactures, and Equipment Suppliers to advise and direct diagnostic and problem resolution. Direct interface with Original Equipment Manufacturers representatives and engineering staff to resolve problems at various levels to bring about permanent corrective actions

  • Develop Technical Service Bulletins, Standard Repair Practices, Campaigns and other publications related to resolving researched product problems

  • Responsible for technical information in various publications including, but not limited to: Campaigns, Tech Service Bulletins, Standard Repair Practices, Policies and Procedures, Newsletters, and Presentation materials

  • Develop skills and knowledge to become a subject matter expert for assigned vehicle systems

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-41739

Job Locations US-FL-MIAMI

Posted Date 6/2/2017

Category Maintenance Management

Employment Type Regular - Full Time (4)

Travel Requirements 30-40%

Position Code 0444