Ryder System Group Director, Dedicated Account Lead in Fremont, California
The Group Director, Dedicated Account Lead is responsible for a wide range of activities that support the strategic goals of the company. This high profile position has strong exposure to executive levels and senior management.
In this role you will be expected to contribute as a thought leader and functional expert and have the ability to influence decisions at the highest levels of the organization for our cutting edge technology based client.
Your transportation management background, customer service orientation, drive to succeed and love of technology will all be critically important in what may very well amount to your "dream job" in an amazing, highly visible, key Ryder client.
The right person for this role is a currently successful leader, is driven to succeed, desires substantial career growth and over time will seek opportunities to substantially advance their career within Ryder's 34,000+ person organization. They will be focused on continuous improvement, people development, and driven to be successful at every turn. They will readily admit mistakes and work immediately to fix them, while simultaneously learning and sharing the lessons learned. Importantly, they will be able to understand complex situations, be able to make time sensitive decisions with limited data, have financial and business acumen, and thrive in a continuously changing and evolving technically based world.
A love of transportation, logistics, and high tech is very desirable.
Fully responsible for the execution of service and the customers primary point of contact with Ryder
Liaison between Ryder and the customer to ensure service requirements are understood and articulating to customer commitments on new activity
Problem solving and leading the team to good root causes as well as corrective actions
Financial analysis and understanding on how we make money and how we serve customer (SLA’s) and the balance between decisions
*Located on site in Fremont, CA
Bachelor's degree; advanced degree preferred
Minimum of fifteen (15) years of experience in multiple modes of logistics, asset management, maintenance operations, or TM
Minimum of ten (10) years of experience managing customer relationships as an account manager responsible for day to day relationship, renewal activity, contract negotiations and expansion proposals
Minimum of ten (10) years of experience managing business unit with full P&L responsibility, to include being fully accountable for financial results including year over year growth
Proven track record in director level position in corporate and field operations
Proven experience leading cross-functional teams to results
Excellent written, verbal and formal communication skills
Strong project management skills with ability to manage multiple projects concurrently
Superior negotiation skills
Develop and implement change management initiatives at the corporate and divisional level
Generate innovative insights from analysis and develop and implement new methodologies and analyses to drive actionable results
Manage multiple projects, adjust priorities as needed and meet deadlines
Influence across the organization at multiple levels
Problem solve utilizing strong conceptual and analytical skills with ability to turn findings into executable plans
Manage/direct multi-functional teams (e.g. due diligence, synergy evaluation, etc.)
Effectively manage and motivate employees working in stressful situations
Build and maintain strong relationships with clients and external business operators, outside vendors and contacts
Decision making in key functional areas including marketing, finance, operations, IT and HR
Contract negotiations, industry terminology and practices
Conducting research with World Wide Web on-line databases
California DOT and labor laws preferred
Work with portfolio directors, FMS, SCS, and Sales to determine synergistic value for increased expansion opportunities
Assist in developing and implementing the long-term strategy and vision for the business segment
Ensure flawless execution of tactical operations and processes for superior customer service and increased retention of our driver population
Understand nuances of key customer businesses and connect Ryder capabilities to the expansion of current customers
Partner with HR to evaluate current regional operating capability and determine the resource needs necessary to meet operational and growth targets
Develop and implement processes for the Hub strategy: customer enhancement, efficiencies, and greater compliance
Participate in the negotiation of key business and financial terms/conditions
Work jointly with Ryder-Legal to ensure consistency between contractual terms in definitive agreements and transaction terms approved by executive management
Perform analysis of existing operating capabilities and needs and make recommendations to senior management on how to make economically advantageous business decisions relating to current operations, expansion, capital expenditures and other special projects
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2017-42682
Job Locations US-CA-Fremont
Posted Date 7/8/2017
Category Logistics/Distribution/Transportation Management
Employment Type Regular - Full Time (4)
Travel Requirements 30-40%
Position Code 9032