Ryder System Group Director, Dedicated Account Lead in Fremont, California

Position Description

The Group Director, Dedicated Account Lead is responsible for a wide range of activities that support the strategic goals of the company. This high profile position has strong exposure to executive levels and senior management.

In this role you will be expected to contribute as a thought leader and functional expert and have the ability to influence decisions at the highest levels of the organization for our cutting edge technology based client.

Your transportation management background, customer service orientation, drive to succeed and love of technology will all be critically important in what may very well amount to your "dream job" in an amazing, highly visible, key Ryder client.

The right person for this role is a currently successful leader, is driven to succeed, desires substantial career growth and over time will seek opportunities to substantially advance their career within Ryder's 34,000+ person organization. They will be focused on continuous improvement, people development, and driven to be successful at every turn. They will readily admit mistakes and work immediately to fix them, while simultaneously learning and sharing the lessons learned. Importantly, they will be able to understand complex situations, be able to make time sensitive decisions with limited data, have financial and business acumen, and thrive in a continuously changing and evolving technically based world.

A love of transportation, logistics, and high tech is very desirable.

  • Fully responsible for the execution of service and the customers primary point of contact with Ryder

  • Liaison between Ryder and the customer to ensure service requirements are understood and articulating to customer commitments on new activity

  • Problem solving and leading the team to good root causes as well as corrective actions

  • Financial analysis and understanding on how we make money and how we serve customer (SLA’s) and the balance between decisions

*Located on site in Fremont, CA



  • Bachelor's degree; advanced degree preferred

  • Minimum of fifteen (15) years of experience in multiple modes of logistics, asset management, maintenance operations, or TM

  • Minimum of ten (10) years of experience managing customer relationships as an account manager responsible for day to day relationship, renewal activity, contract negotiations and expansion proposals

  • Minimum of ten (10) years of experience managing business unit with full P&L responsibility, to include being fully accountable for financial results including year over year growth

  • Proven track record in director level position in corporate and field operations

  • Proven experience leading cross-functional teams to results

  • Excellent written, verbal and formal communication skills

  • Strong project management skills with ability to manage multiple projects concurrently

  • Superior negotiation skills

  • Ability to:

  • Develop and implement change management initiatives at the corporate and divisional level

  • Generate innovative insights from analysis and develop and implement new methodologies and analyses to drive actionable results

  • Manage multiple projects, adjust priorities as needed and meet deadlines

  • Influence across the organization at multiple levels

  • Problem solve utilizing strong conceptual and analytical skills with ability to turn findings into executable plans

  • Manage/direct multi-functional teams (e.g. due diligence, synergy evaluation, etc.)

  • Effectively manage and motivate employees working in stressful situations

  • Build and maintain strong relationships with clients and external business operators, outside vendors and contacts

  • Knowledge of:

  • Decision making in key functional areas including marketing, finance, operations, IT and HR

  • Contract negotiations, industry terminology and practices

  • Conducting research with World Wide Web on-line databases

  • California DOT and labor laws preferred


  • Work with portfolio directors, FMS, SCS, and Sales to determine synergistic value for increased expansion opportunities

  • Assist in developing and implementing the long-term strategy and vision for the business segment

  • Ensure flawless execution of tactical operations and processes for superior customer service and increased retention of our driver population

  • Understand nuances of key customer businesses and connect Ryder capabilities to the expansion of current customers

  • Partner with HR to evaluate current regional operating capability and determine the resource needs necessary to meet operational and growth targets

  • Develop and implement processes for the Hub strategy: customer enhancement, efficiencies, and greater compliance

  • Participate in the negotiation of key business and financial terms/conditions

  • Work jointly with Ryder-Legal to ensure consistency between contractual terms in definitive agreements and transaction terms approved by executive management

  • Perform analysis of existing operating capabilities and needs and make recommendations to senior management on how to make economically advantageous business decisions relating to current operations, expansion, capital expenditures and other special projects

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Locations US-CA-Fremont

Posted Date 3 months ago

Requisition ID 2017-42682

Category Logistics/Distribution/Transportation Management

Employment Type Regular - Full Time (4)

Travel Requirements 30-40%

Position Code 9032