Ryder System Logistics Support Center - Hub Manager in BENSALEM, Pennsylvania
This position is responsible for developing and leading a Dedicated Transportation Services Hub, focused on balancing the highest level of customer service to our operators while creating continued efficiency gains for DTS. The Hub’s goal is to be able to execute payroll, billing & dispatch , as well as other services, at a higher quality and lower cost than a field operation would be able to do by itself. The Hub Manageris responsible for all hiring decisions and creating a team focused on customer service and standard leader work. The Hub manager is responsible for using Lean practices to identify where there is opportunity for improvement or reduction of work. A strong Hub manager will deal well with ambiguity and be able to work across teams to problem solve and drive outcomes. The person should be able to influence others to enable operational efficiencies. Finally, the Hub manager needs to be detail oriented with excellent follow-up practices.
Manage hub staff
Develop a team focused on providing highest level of service to DTS operators while driving continued efficiency gains
Implement Lean practices and hold staff accountable to standard leader work
Work with operations to develop solutions and best practices that work for both the field and the hub
Develop a team that is empowered and able to think and act independently
Manage to metrics and drive accountability
A leader who has previous experience:
5-6 years of experience in managing and leading team
Customer relations and complaint/issue resolution
2-3 years of operational experience
A leader who has expertise:
Executing Lean methodology
Building empowered teams
Providing high level of customer service
A leader who consistently demonstrates:
Integrity & Trust: Follows through on commitments; acts with honor and character.
Customer Focus:Seeks to identify and meet their needs and takes swift action to resolve issues with integrity.
Developing Talent: Hires, promotes, and rewards high performers.
Drive for Results: Keeps themselves and their employees focused on efficiency metrics.
Coaching Others: Sets clear objectives and regularly provides feedback, provides instructional and developmental guidance to help drivers to excel in their current or future job responsibilities.
Personal Growth: Takes responsibilities for one’s own personal impact and development, focusing on increasing self-awareness and developing own skills.
Inspire confidence: Engages and inspires employees in their work, connecting their needs and values with those of the business; maintains composure and projects optimism in the face of uncertainty.
Decision Making/Problem Solving: Identifies and understands issues, problems and opportunities and shares with their manager to quickly resolve issues/concerns.
Future Focused:Are always asking, "How can we do things better?'
Demonstrate Courage: Takes the right actions, even when they are unpopular; acts on conviction using facts to guide judgment.
Bachelor's degree in Business Logistics or Transportation or 8 (eight) years of combined college and/or relevant equivalent work experience is required
Minimum of 2 (two) years of supervisory experience required
Experience with warehouse and or software applications, routing and dispatch software systems required
Experience with ground transportation operations including DOT, OSHA and all related safety regulations
Excellent written, verbal and organizational skills preferred
3-5 years of experience in a transportation, warehouse or distribution environment preferred
Proficiency with Microsoft Office preferred
Ensuring flawless execution and adherence to pre-established customer critical success factors
Management of all areas of transportation to include safety, transportation, DOT regulation, compliance, P and L responsibility, distribution and customer service
Management of assigned direct reports to include employee relation issues, performance management, new employee training and development
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Requisition ID 2017-42311
Job Locations US-PA-BENSALEM
Posted Date 6/22/2017
Category Logistics/Distribution/Transportation Management
Employment Type Regular - Full Time (4)
Travel Requirements 10-20%
Position Code 2175