Ryder System National Inside Sales Representative in ALPHARETTA, Georgia

Opportunity Details:

Position Description:

The National Inside Sales Representative (NISR) will be responsible for daily client interaction with approximately 200-225 Ryder national account locations. S/he will serve as the primary point of contact for the management team of these locations. The incumbent will ensure that the local field operations and rental teams deliver customer support services according to the service level agreement (SLA) and exceed the national accounts overall expectation. The NISR will follow the guidance of, and work within the parameters set forth by, the assigned Director of National Accounts (DNA).

Under the direction of the DNA, the NISR will provide customer support, seek and coordinate issue resolution, obtain necessary resources at the local Ryder branch and national levels, and ensure prompt and effective handling of stated customer concerns. The incumbent will research and identify opportunities to sell Ryder products and services within assigned locations and cultivate new opportunities for business growth.

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  • Bachelor’s degree in business, marketing, or equivalent degree

  • Three (3) or more years of successful account management or customer service experience

  • Demonstrated sales aptitude, assertiveness, persistence, and self-motivation

  • Strong verbal and written communication skills

  • Excellent analytical and problem solving skills

  • Excellent customer relations and persuasion skills

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Capable of multi-tasking and highly organized, with excellent time management skills

  • Detail-oriented with excellent follow up practices

Ability to:

  • Acquire product knowledge

  • Listen and communicate ideas effectively with all levels of employees and customers

  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)

  • Work independently and as a member of a team

Knowledge of:

  • Transportation and logistics industry preferred

  • Salesforce.com (proficient level) preferred

  • MS Office, Word, Excel and Outlook (advanced level)


  • Maintain branch level customer relationships and ensure customer satisfaction as it pertains to all facets of the business: operations, rental, and sales

  • Establish ongoing rapport and manage approximately 200-225 assigned small Ryder national account locations to ensure customer satisfaction and retention

  • Provide customer service function and resolve customer issues by identifying problems and coordinating resources

  • Document detailed notes related to account activities in Salesforce.com related to customer's needs and concerns

  • Educate the customer and promote ancillary Ryder products/services such as RydeSmart, insurance coverage, fuel services, or other new services as they become available

  • Utilize the customer term-out report to prioritize business growth efforts

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2017-43117


Posted Date 7/10/2017

Category Sales & Marketing

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8263